Readers ask: How To Handle Vip Guest In A Hotel?

What is VIP guest?

A very important person or personage (VIP or V.I.P.) is a person who is accorded special privileges due to their high social status, influence or importance.

Why is it important to obtain VIP guest information?

As a consequence, accommodation businesses tend to develop continuously to meet the changing needs of the guests. In the hospitality sector, each guest should be considered a VIP because the guests are the cause of the success and, above all, the company that serves in this area.

What are VIP amenities in hotel industry?

VIP Amenities in Hotel V.I.P. are getting extra facilities in all the hotels and also get a very carefully checked rooms. Usually Deputy house-keeper does this checking.

How do you handle guests on a reservation?

SOP – How to handle reservation enquiry

  1. Pick up the call in 3 rings ( current industry standard )
  2. Smile on the phone (guest can hear you smile)
  3. Good Morning this is (Mention your hotel name)how may I help you.
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What is a VIP treatment?

VIP treatment in British English (ˌviːaɪˈpiː ˈtriːtmənt) noun. preferential or special treatment, as or as if given to famous or rich people. You will get the VIP treatment, which includes a champagne reception and a slap-up meal.

What are the types of VIP?

Key Points

  • There are broadly six categories of security cover: X, Y, Y-plus, Z, Z-plus, and SPG (Special Protection Group).
  • The SPG is meant only for the Prime Minister and his immediate family, other protection categories can be provided to anyone about whom the Centre or state governments have inputs of a threat.

How do you handle VIP customers?

5 Ways To Treat Your Loyal Customers as VIPs

  1. Improve Your Loyalty Programs.
  2. Hyper-Personalization Facilitates Relevant Content.
  3. Listen to Customer Feedback and Act on It.
  4. Reward Loyalty By Going the Extra Mile.
  5. Offer Special Incentives to Your VIPs.
  6. Final Thoughts.

What is VIP short for?

VIP (or V.I.P.) is an abbreviation of very important person. VIP is an informal way to refer to someone who is notable in some way and is given special treatment in a particular setting. It is also used to describe things involving special access for such people, as in phrases like VIP treatment or VIP pass.

How do I prepare for a VIP visit?

Here are some of the most important steps our team took to prepare for Rice’s appearance.

  1. Scope out entrance and exit routes.
  2. Select and outfit a green room.
  3. Coordinate adequate event security staff.
  4. Establish protocol for managing a disturbance.
  5. Secure meet-and-greet and photo opportunities.
  6. Inform local law enforcement.
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What are the examples of VIP amenities?


  • Ironing board with iron.
  • Massager.
  • Personalised bath-robe.
  • Extra hangers.
  • Towelled slippers.

What are examples of amenities?

Amenities encompass additions that are in excess of the basic needs of an individual, and usually include features such as pools, workout facilities, and internet. Amenities

  • Child daycare.
  • Bike racks.
  • Lobby reception.
  • Fitness facility.
  • Covered parking.
  • Building signage (i.e., address prominently displayed)

What are the amenities of a 5 star hotel?

5-Star In-Room Amenities

  • Electric safe.
  • Laundry bags.
  • Full-length mirror with lighting.
  • Flat-screen TV with international programming.
  • Stocked mini bar.
  • Selection of daily newspapers.
  • Wifi.
  • Specialty night lighting.

When a guest calls for reservation what details will you ask the guest?

You can politely ask the guest that if he wants to have a 2nd wake-up call or not. Now try to collect these information with proper spelling:

  • Name of the Guest.
  • His Contact Address.
  • Room Types.
  • Room Rates.
  • Date of Arrival.
  • Date of Departure.
  • Date of Reservation Made.
  • Mode of Payment.

How do you acknowledge guests as soon as they arrive?

As soon as a guest enters, the host should greet them warmly with a smile. This is the initial rapport that is built with your customer. The host must be polite, asking about the diner’s needs and showing genuine concern.

Which guest is called walk in?

Who is a Walkin Guest? A Guest who arrives at a hotel without a reservation is called as ‘Walk in’. Hotels have no obligations to accommodate guests who arrive without reservation when no rooms are available for the night.

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