Pertanyaan: Apa Itu Key Performance Indicator?

What are the 5 key performance indicators?

  • 1 – Revenue per client/member (RPC)
  • 2 – Average Class Attendance (ACA)
  • 3 – Client Retention Rate (CRR)
  • 4 – Profit Margin (PM)
  • 5 – Average Daily Attendance (ADA)

What are the 4 types of performance indicators?

Anyway, the four KPIs that always come out of these workshops are:

  • Customer Satisfaction,
  • Internal Process Quality,
  • Employee Satisfaction, and.
  • Financial Performance Index.

What is a key performance indicator examples?

Examples of Sales KPIs

  • Number of New Contracts Signed Per Period.
  • Dollar Value for New Contracts Signed Per Period.
  • Number of Engaged Qualified Leads in Sales Funnel.
  • Hours of Resources Spent on Sales Follow Up.
  • Average Time for Conversion.
  • Net Sales – Dollar or Percentage Growth.

Which are key performance indicators?

Key performance indicators ( KPIs ) refer to a set of quantifiable measurements used to gauge a company’s overall long-term performance. KPIs specifically help determine a company’s strategic, financial, and operational achievements, especially compared to those of other businesses within the same sector.

How is KPI calculated?

Basic KPI formula #5: Ratios Total sales revenue received divided by total sales revenue invoiced. Total sales revenue divided by total hours spent on sales calls that generated that revenue.

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What is KPI in HR?

An HR key performance indicator or metric is a measurable value that helps in tracking pre-defined organizational goals of human resources management. HR departments use KPIs to optimize recruiting processes, employee engagement, turnover rates, training costs, etc.

How do you write a good KPI?

Follow these steps when writing a KPI:

  1. Write a clear objective for your KPI.
  2. Share your KPI with stakeholders.
  3. Review the KPI on a weekly or monthly basis.
  4. Make sure the KPI is actionable.
  5. Evolve your KPI to fit the changing needs of the business.
  6. Check to see that the KPI is attainable.
  7. Update your KPI objectives as needed.

How do you set KPIs for yourself?

  1. Step 1: Get very clear about what a KPI or performance measure truly is, and isn’t.
  2. Step 2: Evaluate your existing KPIs and performance measures to decide what to keep and what to cull.
  3. Step 3: Make sure your goals are measurable before you develop performance measures.
  4. Step 4: Don’t use brainstorming to set KPIs!

How do you measure performance?

Here are a few ways to measure and evaluate employee performance data:

  1. Graphic rating scales. A typical graphic scale uses sequential numbers, such as 1 to 5, or 1 to 10, to rate an employee’s relative performance in specific areas.
  2. 360-degree feedback.
  3. Self-Evaluation.
  4. Management by Objectives (MBO).
  5. Checklists.

What are the three types of KPIs?

Types of KPIs include:

  • Quantitative indicators that can be presented with a number.
  • Qualitative indicators that can’t be presented as a number.
  • Leading indicators that can predict the outcome of a process.
  • Lagging indicators that present the success or failure post hoc.
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What is a KPI in retail?

What are KPIs in retail? KPIs — aka “key performance indicators” are the most important metrics in your business. These are numbers that you must regularly monitor so you can determine if your business is on the right track.

How do you set KPI targets?

Here’s a process for setting actionable KPI targets:

  1. Review business objectives.
  2. Analyze your current performance.
  3. Set short and long term KPI targets.
  4. Review targets with your team.
  5. Review progress and readjust.

How many KPIs should you have?

As a rule, we generally say you should have 2-3 KPIs per objective, to ensure a variety of measures without overwhelming the picture. The reason we use a minimum of 2 KPIs as a rule, is because we believe each business objective should have at least 1 leading indicator and 1 lagging indicator.

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